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Terms and Conditions
Welcome to our site and online store. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Services and Transactions
We reserve the right to withdraw or modify our services without prior notice. All financial transactions made on our site are subject to verification and approval. We are not responsible for any delays or failures in processing due to factors beyond our control.
2. Customer Expectations
While we strive for accuracy, we are not liable for any errors in information or for any downtime of the website. We encourage customers to verify the information before relying on it.
3. Copyright and Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of our store and protected by copyright laws. You may not reproduce, distribute, or use our content for commercial purposes without our explicit permission.
4. User Conduct
Users are prohibited from engaging in unlawful behaviour, hate speech, bullying, or any form of harassment. Promotions, spam, or any unauthorised advertisements are strictly forbidden. We reserve the right to disable accounts that violate these terms.
5. Account Management
We may suspend or terminate any user account at our discretion, particularly if the account is involved in activities that violate our terms or are deemed harmful to our community.
6. Additional Terms
We may update our terms and conditions at any time. Continued use of the site signifies your acceptance of any changes. It is your responsibility to review our terms periodically.
Thank you for choosing La Natura Pty Ltd. We are committed to providing you with quality products and a pleasant shopping experience.
Return and Refund Policy
Return and Refund Policy
At La Natura Pty Ltd, we strive to ensure our customers are satisfied with their purchases of information products and all physical products. Please review our return and refund policy below:
Terms of Return: We accept returns within 30 days of purchase. For digital information products, we offer returns only in cases of technical issues that prevent access or usage.
State of Return: Physical products must be returned in their original, unopened packaging to qualify for a refund. For dried herbs, powders, spices and any other foods, the seal must remain intact to ensure product integrity.
Reason for Return: Returns are accepted if the product is damaged, incorrect, or if you receive the wrong item. We do not accept returns for changes of mind.
Process for Return: To initiate a return, please contact our customer service team at info@lanatura.com.au Provide your order number and detailed information about the return reason. Our team will guide you through the return process.
Process of Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Contact Details: For any questions or concerns about our return and refund policy, please reach out to us at info@lanatura.com.au Our team is here to assist you from 9am-5pm Monday- Friday.
Thank you for choosing La Natura Pty Ltd. We appreciate your business and are committed to ensuring a positive shopping experience.
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